After becoming a seller on Amazon, ensure that your store is capable of handling selling, and that your strategy is aligned with Amazon policies- so you get the highest ROI (Return of Investment) on the Amazon Marketplace. Everything Amazon do is driven by the shopper experience and thus an Amazon PPC specialist makes sure that your buyers have the best shopping experience while following all the guidelines set by Amazon.
Provide Accurate Product Description
You should know that the content and format will make or break you. Ensure that your product delivers exactly what it promises to. It is recommended not copy and other seller data or images directly from their listings as this may lead to copyright complains against you and will affect your account badly and this is also against Amazon listing policy.
Check for the Orders Regularly
If you have signed up for order notifications, you will get an e-mail you when you have a sale, but e-mails are unreliable and can be caught by spam filters. That is why it is recommended checking for orders daily on Seller Central.
Confirm When You Ship
Once an order is placed, you are responsible for confirming shipment within the time that you have specified in your shipping settings or else your performance metrics will be affected and delay in confirming shipment will lead to increase in LDR (Late Dispatch Rate).
Check your Inventory Regularly
Keep checking on quantity of inventory you have in stock, especially if you sell on multiple portals. If you receive any orders for products that turn out not to be in stock then they are likely to leave negative feedback which will lead to increase in ODR (Order Defect Rate).
Be Accessible to Customers
Make it easy for customers to know how to reach you so that they trust that you will make their shopping experience go smoothly. Learn to notify a buyer if there’s a delay in their shipment and respond quickly to their queries or concerns.
Build A Positive Feedback Rating
The key to good feedback is accurately describing your items, delivering items to buyers quickly, and being prompt in responding to buyer questions. You can also request the buyer for feedback by contacting them through messages.
Handle Returns and Refunds with Maturity
You are required to take returns of most items up to 30 days after delivery and your policy must be at least as favorable as Amazon’s policy. We know, you wouldn’t want to get into a situation where the buyer returns a product and asks for a refund, but it’s an essential requirement of online market and can actually help you with positive feedbacks.
Last, but not the least, Consider Hiring an Amazon account management agency
Apart from the above the key to keeping your account up to date is by following everything as per Amazon guidelines and following their policies. We provide the best Amazon account management services to help you keep floating in this vast e-commerce ocean and ultimately establishing your brand identity amongst millions of competitive sellers.