With expert account specialists by your side, it’s comparatively convenient and easy to become an Amazon seller who can swiftly deal with any account related queries or unforeseen issues. They act as a ‘middle man’ who gets involved in all the dealings however small or big between sellers and clients or sellers and Amazon.
Here are the roles and responsibilities that the sellers or vendors can expect from their amazon account specialist:
- Product Launch
After you sign up as a seller on Amazon, you need a product to sell. Amazon Consultants help the sellers to launch that product strategically among millions of other products to get the maximum visibility on the platform.
- Keyword research
The keywords hold importance and play a vital role in driving traffic to your product and page. Users type certain words in the search bar that best describes the product that they are looking to buy on Amazon. Now Amazon selects the best-matched product and shows it on its first page. If your product has keywords matching the search terms, it would be automatically displayed. Your Amazon account specialists do all the research behind and help your product get maximum sales.
The next step would be to create an attractive product listing page with use of relevant keywords that describe your item better. A Listing page consists of a product title, high definition images, bullet points and product description. It is quite essential to engage the users to your brand’s page where they find all the essential information about both- the brand and your product.
- Account suspension
There are number of reasons because of which your account can be suspended on Amazon. There is a list of policies and guidelines that the vendors and sellers have to follow, failure of which can lead to your account’s suspension. Account specialists deal with such situations and help you avoid them in the future.
- Customer assistance
The chief responsibility of your account specialists would be to provide 24 x 7 customer assistance to the users and answer any query that they might have before making a purchase or dealing with any issues or return requests after purchasing your product.
Hike Commerce is a team of experienced account specialists and consultants who work tirelessly to increase your weekly performance and sales and maintain client seller relationships.